At EdukanBD, we are committed to ensuring a smooth and satisfactory shopping experience for our customers. If you are not fully satisfied with your purchase, we offer a simple and transparent return process in accordance with the policy outlined below.

Eligibility for Returns

• Products may be returned within 7 days of delivery.

• Items must be unused, unwashed, and in original condition, with all original packaging, tags, and accessories intact.

• Certain items such as perishable goods, innerwear, personal care products, and customized items may not be eligible for return due to hygiene or other considerations.

Valid Reasons for Return

• Received a damaged or defective product

• Received an incorrect or incomplete item

• Product is not as described on the website

Return Process

• Customers must submit a return request through their EdukanBD account or contact customer support within the return period.

• Once the return request is approved, the product will be collected or instructions will be provided for return shipment.

• Returned items will be inspected upon receipt.

Refund Policy

• Approved refunds will be processed within 7–10 business days after inspection.

• Refunds will be issued to the original payment method or as store credit, depending on the payment type.

• Delivery charges, if applicable, are non-refundable unless the return is due to an error from EdukanBD or the seller.

Seller Returns

• Return eligibility may vary for products sold by third-party sellers. Specific return conditions will be clearly mentioned on the product page.